Terms of Service

Terms of Service:

 

Please understand that each piece of jewelry may have a slight variation due to the custom handmade work and love that goes into every piece.

PAYMENT Redzjewelry accepts Paypal. And all major Credit Cards. If you do not have a Paypal account, you can still use Paypal to pay with your credit card or debit without signing up for a Paypal account.

SHIPPING TIME Please keep in mind that shipping time is in addition to processing time. Current processing time is 7-10 days. But I try my best to complete your order as soon as possible. Once your item ships you will receive a tracking number via e-mail.  At this point shipping times will apply.

Keep In mind I hand make every single design and I am a small business but I will work on your order with as much love and effort as I do all my pieces.

I suggest you select to insure the shipping. I am not responsible for lost or stolen packages. In the event a package does go missing please contact the post office.

Shipping United States: Standard USPS Shipping – takes 3-5 days. Priority Shipping with Insurance - takes 1-3 days / This does NOT mean the processing time will be expedited 

All other countries: subject to customs in your area etc.

Refunds and Exchanges

I do not refund payments on orders due to the fact each piece is handmade. However I do want my customers to be happy and to return to my website so if there is a problem and the piece has never been worn, within 30 days of the purchase date I can offer in-store credit. If a chain length just does not work out I can adjust this with a $10 fee, If there are any problems please contact me redzjewelry@gmail.com I am happy to help!   The customer is responsible for return shipping.  The best way is to USPS first class parcel with insurance. I understand a person might lose an earring, but I cannot replace an earring, due to the fact each pair is handmade and will vary slightly.

Wholesale

May be available upon request

.